FAQ about Sportize.me
Our FAQ section contains a series of questions that can emerge when you visit Sportize.me for first time.
Here you are going to find the answers to the questions that emerge when you start to be part of the Sportize.me community.
What does Sportize.me mean?
Sportize.me means “becoming sporty”.
Why this logo?
The logo of Sportize.me is grouped around a cell phone as a means to receive our help, the sport, the healthy feeding and the good habits as a complementary way to reach a better quality of life.
- The cell phone symbolizes the main tool used by Sportize.me to provide service to its users: we want our users exercise using the cell phone. We believe in the new technologies and in the mobile revolution as an original way to enjoy the innumerable services like Sportize.me.
- The woman stretching picture symbolizes the common exercise practice as one of the most relevant ways to achieve a longest and better life.
- The rice ear symbolizes the healthy feeding. We don’t believe diets are salubrious. We believe in the correct and well-balanced feeding, rich in all those nutrients that your body needs for living a long time. Stop with starving yourself and putting in danger your body to lose weight! Taking care of yourself doesn’t mean do not eat. You have to feed well, that’s what it’s all about!
- The heart symbolizes the healthy life habits that help us to reach a better quality of life.
What is Sportize.me?
The website www.sportize.me and its mobile applications are services provided by Indian Red N.G. & L.A.I., S.L.U. Company, which has the mission of help people to improve their quality of life by exercise practice, healthy feeding and correct life habits.
What are the services included in Sportize.me?
It is a web and mobile personal trainer service,Basically:
- we design our goals in accordance with your profile and current needs (gain strong, lose volume, etc)
- we build a series of steps by which you’re going to achieve your goals.
- we will send you this exercise plan, and feeding and life habit advice, in an easiest way to your cell phone
- o as the weeks go by, without knowing, you will start to change your body and life, following the studied and 100% effective instructions provided by us.
Who is Sportize.me for?
For any person, no matter gender, age, physical condition, sporty past, needs or the time you can dedicate weekly:
- We help beginners to start the exercise practice.
- 1.We improve remarkably the outcomes and the motivation of sporty people.
- 1.We can prescribe exercise plans to people with little time for themselves (professionals, homemaker, students, etc.), and we achieve that they follow them in accordance with the prescribed time.
Who are behind Sportize.me?
Different professionals (personal trainer, dietician, physiotherapists, psychologist, etc.), which love their work and who want to help you to practice physical exercise regularly and to improve your feeding habits. Visit our About Us section to expand this information.
Which are the main differences between Sportize.me and other similar services?
We don’t know any service like Sportize.me.You can find online websites that inform you about exercises or give you a series of generic exercises, which aren’t adjusted to you or to your specific goals.
In addition, you can find Smartphone mobile applications with exercise databases and the possibility to create your own exercise plan. Maybe an insecure and ineffective for you, because you are not a professional trainer and don’t know your body needs.
You can also hire a personal trainer offline, but to a higher cost.Sportize.me has the most technical and wide exercise database that we know in Internet, which is also for Smartphone apps about personal care.
It has quality technical content and one of the most detailed graphics.
However, we are different than other websites and Apps above all, because any other can give you a really personal service of your time management and physical exercise plan in real time. Furthermore, you can send us feedbacks by application to improve your service.
Sportize.me is the only advising service for the physical exercise practice, managed by professional trainers, which plan the exercises in a customized way and send them to your cell phone.
You are not going to find a service like this in Internet or mobile-phone. It’s like having your own personal trainer.
All systems are the same, why should I believe in this?
People say they have the magic method for being in shape, lose weight or get well-built body. We do not believe in these miracles!
Unlike to other systems you have used without getting outcomes, we advise you that being in shape requires effort and dedication from yourself. Without miracles!
We make healthy, easiest and funniest your dedication.
Moreover, we give you 4 reasons that explain why you should believe in Sportize.me:
- Because Sportize.me is performed by professionals, who love their job and enjoy helping people like you.
- Because training is not easy, and you need help to know when, how and what you have to do.
- Because you get a high level, customized and professional service, just for few money monthly.
- Because only Sportize.me send your customized exercise plan weekly to your cell phone.
You have convinced me about your approach, but… how do you achieve the outcomes in users like me?
We have made a system by which:
- We plan the exact time you need dedicate to exercise weekly
- We give you simple instructions about what you have to do each day
- In addition, you get these instructions in the moment you need them in your mobile phone, so you can use them to practice exercise.
- We give you a direct communication tool with professional trainers, who supervise your progress and answer your questions.
- We give you a system by which you can measure your progress, compare and motivate yourself.
- We provide you a way to access professional information, where you can satisfy your information needs and know people like you, who take care of themselves daily to live more, and not live only for taking care of themselves.
ABOUT REGISTRATION PROCESS
Do I need to register?
En la web de Sportize.me tienes muchísimo contenido de acceso libre, que te puede ayudar a estar mejor informado, pero no es el sistema Sportize.me de entrenamiento personalizado.En cambio creemos que es positivo para ti que te registres en Sportize.me, puesto que es el primer paso que das hacia el servicio Sportize.me.
Why should I register?
By registering you create a Customer Account, which identifies you in Sportize.me. Then, you can access our help signing up in the service that suits to you better.
How can I register in the Sportize.me service?
Besides this register, you have to choose the kind of service you need:
- 1.For example, based on the kind of mobile device you have for receiving all information weekly. You can also register as a user in the website and receive your instructions via e-mail. If you have a Smartphone, signing up in the specific service we’ve made for your Smartphone.
- According with the time you want to sign up initially. Logically.
What kind of services does Sportize.me have?
The Sportize.me service is functionally the same for each user; it changes in accordance with the device you’re using to access Sportize.me service.
The services have been classified in relation to the platform you’re using to access Sportize.me (Smartphone, mobile or web) and as per the time duration basically (6 months, 3 months or 1 month).They are:
- For iPhone terminals: iSportize.me 6Pro, 1 or 3 months.
- For Android terminals: aSportize-me 6Pro, 1 or 3 months.
- For Blackberry terminals: BbSportize.me 6Pro, 1 or 3 months.
- For Windows terminals: wSportize.me 6Pro, 1 or 3 months.
- For any other mobile device: mSportize.me Free, 6Pro, 1 or 3 months.
- For accessing Web or e-mail: eSportize.me 1 or 3 months y @Sportize.me 1 or 3 months.
What is the price I will pay for service?
Before registering in some Smartphone services you have to download the Sportize.me app from the online store (App Store, Android Market, Blackberry App World or Windows Market Place). The download of the native application for your Smartphone includes one month of service.
You can check the Sportize.me application prices in the following links:
You have to pay a register fee to use Sportize.me service and monthly, quarterly or half-year fee in accordance to the kind of service you choose.You can check prices for each platform by clicking here.
When can I start to enjoy the service?
You can start right away! Then, you will receive the first exercise prescription today.
In addition, you can choose what exact day you want to start your new life. We recommend you starting as soon as possible. Why put off till later something good for you?
Can I save, every now and then the service fee?
When you register in our service, you pay one specified time fee, and you authorize us to charge your credit card periodically, since your subscription begins until it is canceled by you.
Of course, if you desire you can switch off this function in your Private Area, so when you want to enjoy the Sportize.me services again, you should pay the next fee before your service finish. Sportize.me will send you notifications to remind your services are close to expire, and you need to renew your subscription.
Can I change my Sportize.me service when I want?
If you change your mobile device or want to move from web service to Smartphone, you can do it freely, keeping your last balance for your new service.
You have to do these changes in your Private Area.
YOUR FIRST STEPS TO YOUR NEW LIFE
What can I do in Sportize.me?
Once you are an active member in Sportize.me, you can log in your Private Area and manage whatever aspect of the service.Moreover, you can check the most technical, wide and accurate physical exercise database in the Internet, being registered or not. You can also be part actively of Forum or get information about tips and advices, by visiting our Blog.
How can I enjoy the Sportize.me service if I don’t have a Smartphone (iPhone, Android, Blackberry…)?
Sportize.me is available on any mobile device with accessing data.Furthermore, you can register on a web exclusive service or ask to receive your exercise sessions in your e-mail.
What can I find on my Private Area in Sportize.me?
Your Private Area is the core, from which you can manage your Sportize.me service.You only have access this exclusive area if you’re registered in any of our packages.
This area is specially designed to access information you need in an easy, quick and comfortable way.You can find in your Private Area, among other things, the following:
- Your Goals section
- Activity Schedule section
- User Data Management section
- Account Management section
- Control Panel Section with progress graphics
What can I manage from my Private Area?
You can manage in your Private Area, among other things, the following:
- Select your needs and become them in your goal
- Fill up the required data to optimize the service: personal data and initial interview
- Give a feedback to Sportize.me to help plan suits to you better
- Check and handle your progress graphics
- Check/manage (move forward/put off) your physical exercise sessions in your activity schedule
- Check out any exercise that is included in your physical exercise plan
- Make customized queries to the personal trainers, who are supervising the Sportize.me users
- Interact with others users/friends in Sportize.me
Can I manage my Private Area from my Smartphone?
Sure! We’ve designed and developed native applications from main Smartphone platforms, in order that you have access to all Sportize.me functions.
Why do I have to answer the initial interview?
The initial interview is essential in order that Sportize.me can provide you a quality service. Your answers allow us set up your current profile, from which we’re going to make your personal physical exercise plan.
Is it important give a feedback to Sportize.me?
It is fundamental! It’s really important you give a feedback periodically to Sportize.me, because this information helps us to prescribe you more accurate exercises, as well as to control your evolution and to motivate you with your progress.
What kind of feedback should I give to Sportize.me?
You can assess the exercises, the sessions or your plan, or increase or reduce your exercise intensity in your own plan. All these things you propose in relation to your prescribed plan are regulated by strict controls, which validate the required change in accordance with the best choice for you.
You can also provide information about the changes in the variables related to your goal, as your weight, heart rhythms, state of mind, body part measures, etc.
Can I choose more than one goal?
Of course! Sportize.me offers a multi-goal service; it means you can lose weight in a specific area of your body meanwhile you’re working out to keep in shape.
Then, Sportize.me allows you change two needs into two goals: lose localized fat (i.e. “belly” or “love-handles”) and get in shape.
Sportize.me will show you daily which steps you have to follow to reach your mentioned goals at the same time.Sportize.me works in order that your goals are compatibles each other.
Where can I follow my progress?
In your Private Area you have graphics, which show your progress in relation to the parameters determined by you, as weight, body measure, BMI, etc.
We can’t measure your level of well-being, so we would like you send this data to us. Therefore, it is important you provide feedbacks to Sportize.me.
I have little free time, what happen if I skip any session that Sportize.me send me?
The key to success of our system is the planning and consistency. Obviously, unexpected situations may arise that requires we change the exercise session.
Sportize.me allows you move forward and put off training sessions that have been prescribed by our system. It is as easy as clicking on the Schedule in your Private Area and changes the date of your session or sends an SMS with the word POSTPONE / FORWARD or from your Smartphone with a single button.
Sportize.me automatically adjusts the changed session to your plan, so that a small change in your planning does not affect the achievement of your goal.Skip many sessions penalize your progress, watch do it often!
Can I cancel my Sportize.me service?
At any time! Although we are not used, since the dropout rate of clients who are registered in Sportize.me is almost nil.
Feeling O.K. gets hook!
Please check here the Sportize.me service conditions.
ABOUT YOUR SECURITY AND PRIVACY
What do we do to ensure your safety?
Sportize.me recognizes the importance of protecting your privacy and security.We understand the importance of security in our service to keep our users’ trust.Check here for our Privacy Center.
Where can I report errors, problems or suggestions?
If you are a Sportize.me's user and have found some security issue related to your Sportize.me personal account, any software or technical error or want to send us suggestions or questions about the service, do it by accessing the contact page.Among the possible problems, we can include problems related to password or accessing; spam and incident reports related to suspected fraud and misuse of the account.If you think you've found vulnerabilities in the Sportize.me service, or if you wish to report a security incident, send an email to email@example.com.
What should you do to prevent fraud?
You must choose a user ID (login) and a secure password, which are not easily discovered by outsiders. If you forget your password, Sportize.me will ask you the answer of the secret question, and if you give the correct answer you will be enabled to modify your password without revealing the previous one.
Is the Sportize.me purchasing process safe?
We offer several purchase methods in order that you choose one that suits you best.
PayPal, Money bookers and ClickandBuy: These are safe ways to make online payments using your debit or credit card (VISA or MASTERCARD). These methods ensure that your card numbers are never disclosed to Sportize.me or travel across the network.
Safe card: Sportize.me uses a payment gateway with a safe card provided by the Caja de Ahorros and Pensiones de Barcelona (La Caixa). The process only involves Sportize.me and La Caixa. No payments may be made to other entities, nor is there the possibility that your bank information to reach other hands.
Policies and Procedures
Can I post information from Sportize.me on my website?
We have no problem with you post links to the Sportize.me content, but do not allow to copy all or part of Sportize.me content on other sites, unless you are the author of that content. The content in the Sportize.me website is an exclusive intellectual property of Sportize.me and their authors.
ABOUT YOUR SPORTIZE.ME COMMUNITY
How can I contact personally with the Sportize.me staff?
Here you can check the Sportize.me contact details.Also, if you are an active member with access to personal inquiries by email to our staff, you can contact us through your Private Area.
How can I contribute to Sportize.me?
Sportize.me is a community, which grows every day thanks to the support of people like you, who, with their effort and enthusiasm, contribute with their knowledge and skills to benefit all.
Submitting articles to our Blog
If you want to publish an article about a topic you master, and you want to share, you can send it to the firstname.lastname@example.org, You also have to:
- Be registered in the forum.
- Send in any format (HTML preferably).
- Attach the images and text to e-mail in a. Zip format.
- Consider the spelling and wording of your article
- Send innovative and quality information.
- And you must be the exclusive author or have permission from original author
You'll keep the proper copyrights, including your information, website, etc. Also, if you are a forum member, your level will be increased.
Submitting articles to our forum
Here apply the same requirements as to blog content submitting, only that in this case, you can directly publish your article on the forum, from which it may be taken to home or other website section.
Our active users, those who play sports regularly, are the most important part of Sportize.me. We know that some of you may want to publish pictures with experiences and situations, which deserve to be shown to Sportize.me community. Therefore, we invite all who wish to send pictures, taken by them or any type of graphic design, to email@example.com. You can also publish them directly into the forum, where the community can see them.
If you like the photography or have images related to sport, you can post them on the flickr communityhttp://www.flickr.com/groups/sportize.me
The most important and direct way that we can use to meet you and collaborate with the community is the forum. Here we can help users with their technical questions, or you can post your own queries or participate in the community by discussing the issues that we address every day in our common forums.
Does forum have rules to follow?
In order to ensure an excellent relationship between Sportize.me and forum members, the forum has several rules that every user must follow, so that the community continues to grow every day.In the Sportize.me's forum is not allowed:
- Insulting and / or attacking any forum user or non-members.
- Racial, religious, political, cultural (nationality), age, gender and sexual orientation discrimination.
- To include in your message any picture, videos and / or links about sex, or with sexual content.
- To include in your profile (signature, avatar or any other field) data or messages that may offend / harm other users or people outside the forum.
- To create topics without meaning or that contributes little or nothing to the forum, with the sole purpose of increasing the number of messages.
- The abusive advertising (SPAM) of products or services provided by commercial companies.
- To publish material (written, graphic or otherwise), which could cause harm to anyone, who are registered or not in the community. This includes both physical and mental health.
- To make public private conversations with another forum member, without the consent of the other party.
- Posting material from other website or media, without quoting its source.
- Posting more than one message or topic with the same content.
- To promote other communities without the prior authorization of the moderators, super moderators or administrators (which allow only publish those which, by their nature, provide a different advantage than the services provided by Sportize.me)
- Using forums like chat rooms.
The failure to comply either of these rules may lead to a partial or total suspension of your user account, depending on the case severity.
Other Notes:The forum's moderators, super moderators and administrators have the right and duty to control the messages on the forum and to enforce the rules. In any case, we can edit, delete or close topics / posts / signatures / avatars to avoid inconveniences, or violation of any rules mentioned above.